Walgenmeyer’s Carpet Pre-Installation guide for:  CARPET

Carpet is a fiber like your clothing: it must be cleaned and maintained to keep it looking good. All manufacturers REQUIRE carpet to be professionally cleaned every 12 to 18 months. (Keep receipts for proof of your professional cleaning). Depending on your selection you may need to clean your carpet more often.  This is especially true of lighter colors.  Most manufacturers recommend hot water (steam) extraction for cleaning carpets.  Please refer to your manufacturers warranty guide for specific cleaning and maintenance requirements for your carpet.  When installing custom-fitted flooring, there is an unavoidable waste of materials.  Please be aware of the following that may exist before and after installation.

___SEAMS..All carpets will show seams. There is no such thing as an invisible seam. Berbers, low profile, flat weave, pattern loops all will show more than plush carpet. Lighting from windows will enhance the visibility of a seam. Your estimator will decide on the best layout and seam placement for your carpet selection. Please review seam placement with our estimator before signing.

___SHEDDING..New carpet can and will shed.  Fiber type, twist and construction will affect how much a carpet will shed. It is normal to see some fibers in your vacuum for the first 6 months. Shedding is not a manufacturing defect.

___SHADING/TEXTURE..Carpet can appear to look and feel different once installed in your home. Dye-lots, lighting, paint color, furniture layout all will affect the appearance of your carpet. Please remember the carpet sample you are looking at is only a representative of what you will be getting, not an exact match.

___ROLL MARKS/INDENTS..Sometimes carpets can have crush/roll marks that are noticed after the carpet is installed. This condition is not a defect. Please be aware heavy objects, such as furniture can and will leave permanent dents in your carpet. As per the manufacturer, allow up to 60 days for roll marks to relax.

___STAIR RUNNERS/STEPS..Pattern carpet/runners will not line up the same on each step unless extra carpet is ordered to specifically do so. Not all stair cases are square and true. This may cause the pattern to drift side to side. Runners can be installed two ways: 1.”Waterfall”-the carpet will extend over the step nose and “fall” at an angle to the next tread. There will be a visible gap with this type of installation. 2. Bullnose/upholstery-the carpet will extend over the step nose and be tacked under the nose. Please review your choices with your estimator. Once the carpet is installed on your step it cannot be changed. Carpet installed on steps is not covered by manufacturer’s warranty, unless otherwise noted. 

__WOVEN/FLAT WEAVE CARPETS..These carpets require special care. Some cannot be vacuumed using a beater bar vacuum. Seams in these carpets are very noticeable. Some products can not have cross seams or be seamed at all. Your estimator will review your selection and seam placement to make sure it will fit your needs.

__PATTERN CARPETS..All pattern carpets have pattern matches. When figuring seams we need to add the appropriate match everywhere there is seam. This can add a substantial amount of carpet to your job. There is no such thing as a “square” room. Certain patterns can accentuate this, especially hallways. Small print, diamonds, square patterns, will show a wall running out of square.

__WALLS/BASEBOARDS/ACCESS..Carpet comes in rolls 12 and 15 feet wide. If we are installing carpet in an area that has difficult access or attempting to bring carpet into a basement or attic there could be some marks and scuffs on your walls, baseboards, and railings. We will do everything possible to avoid marking your baseboards and walls. Walgenmeyer’s is not responsible for touching up, repainting or reimbursing for light marks and scuffs due to access issues.

__PREPARATION..Please remove all personal items, clothing, toys, small furniture, breakables, remove china from hutch, empty bottoms of closets, remove linens from beds, remove drawers from dressers, disconnect and remove any electronics, computers, TV’s. It is important to have this completed before the installer arrives at your home. Walgenmeyer’s can move delicate items such as grandfather clocks, pianos, large entertainment units and pool tables. Please make arrangements in advance to have these items moved, or we can provide this service at an additional charge. The temperature must remain at a minimum of 65 degrees 48 hours before and after installation. If your floor squeaks, please mark the area. Installer has option of using plywood subfloor or leveling compound.

__REMOVING DOORS..We will remove doors and rehang them as needed however if they need to be cut the installer will leave them off so you can arrange to have them cut or we can provide this service at an additional charge.

__CLEAN UP/ODORS..Our installers will vacuum. They will remove all scraps, tubes, plastic and wrappers. They will leave behind any sizable pieces door mat sized or larger. Please be aware that your carpet may still have loose fibers, sprouts, and fuzz. You will need to vacuum your new carper a few times to completely remove these items. There may be dust generated from installing your new carpet or from ripping up and removing your existing carpet. Neither Walgenmeyer’s nor the installers are responsible for cleaning up or removing dust. You may notice your carpet or pad has a noticeable odor after installation. This is not a defect, nor hazardous to you or your family. The odor should dissipate within 2-3 weeks.

__ELECTRICAL/ALARM WIRES and PIPES..Walgenmeyer’s is not responsible for cut, pierced or broken electrical/alarm wires or pipes that are improperly placed/ran in walls, along baseboards, under floors and not in accordance with your local building code. Extra parts and services will incur additional charges. All electronics must be disconnected from wall.

__PAINT LINE..Check carpet thickness on baseboard.



__WARRANTIES..Vary according to manufacturer and material selected.

I understand I must be present when the installers arrive to review the job, confirm style, color, seam placement and pay COD. Walgenmeyer’s is not responsible for any claims due to color, style, and seam placement once the carpet is installed. Please understand an extra service charge may apply for any extra work incurred due to unforeseen problems with your sub-floor or lack of proper preparation leading to extra time spent on your job by the installers.
CUSTOMER SIGNATURE:________________________________________DATE:_____________

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